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Information Desk and Game Room Staff

General Purpose:

Provides organizational support to the Stern Student Center (SSC) Information Desk.  Greets visitors and guests to the SSC.  Answers telephones, routes calls and takes messages as needed.  Collects information from student organizations and on-campus departments for distribution.  Accepts items for inclusion in lobby display case and creates attractive and imaginative displays to assist with the promotion of programs, events and services.  Checks out tables and sells tickets to events, as needed.

Provides support for the Game Room in the SSC.  Coordinates gaming supplies and equipment to members of the College of Charleston community.  Monitors use of the space and condition of equipment and supplies.  Responsible for cleanliness of spaces during assigned work hours.  May be required to staff the Info Desk or Game Room during special events and late-night programs.

Job Functions:

  • Answers telephone(s), routes calls to appropriate individuals and takes messages, as needed.
  • Greets visitors and guests to the SSC and provides information and direction to offices and services within the facility.
  • Serves as a point of information for other on-campus offices and departments and is able to direct visitors to alternate locations, as required.
  • Collects items/materials from student organization and departmental representatives for inclusion in the lobby display case.  Creates displays to assist with the promotion of events, programs and services available to the C of C community.
  • Checks out tables and sells tickets to events, as needed.
  • Checks out gaming supplies and equipment to members of the College of Charleston community.
  • Responsible for the general maintenance and up-keep of equipment and supplies associated with the Game Room.
  • Provides the professional staff with a regular status report on the condition of equipment included in the vicinity of the information desk (email kiosks, ATM machines, phones, etc.) and game room.
  • Provides high levels of customer service.
  • Ability to create a welcoming and inclusive environment.
  • Ability to work 10 – 15 hours per week (some nights and weekends required).                                                         

Qualifications:

  • Excellent communication skills – both written and verbal.
  • Enjoys being creative and imaginative.
  • General knowledge of campus resources.
  • General knowledge regarding gaming equipment and its use (optional).
  • Ability to work autonomously with limited supervision.
  • Ability to use human relations skills to interact with individuals from a variety of backgrounds and to exhibit a positive, helpful attitude.
  • Ability to work and maintain focus in a chaotic, high-energy environment.

General Expectations:

  • Must maintain a 2.5 cumulative GPA and be enrolled in 12 credit hours (full-time student). The only exception will be for final-semester seniors.
  • Maintain satisfactory work performance; staff receiving warnings will be eligible to return pending satisfactory performance evaluations.
  • Not be found in significant or repeated violations of the College of Charleston Student Code of Conduct.
  • Attends student staff training and regularly scheduled staff meetings.
  • Demonstrates a sense of dependability regarding work hours and completion of assignments/tasks.
  • Appropriate dress and behavior within the Stern Student Center.
  • Willingness to learn as well as flexibility and adaptability to ever-changing situations.

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